Refund Policy
Effective and last updated: September 3, 2026
This policy covers one-time Boost purchases for OpenNext AI Sponsored placement and forms part of our Terms of Service.
Placement starts when payment is confirmed. Payments are generally final and non-refundable once delivery begins. A Boost does not guarantee a fixed rank, clicks, customers, conversions, revenue, or any other result.
When we normally do not refund
- Another product later outbids or outranks you.
- You receive fewer impressions or clicks than expected.
- The placement does not produce leads, customers, conversions, or revenue.
- You change your mind after placement has started.
- Your product is suspended or removed for violating our Terms or Rules.
- Some clicks are filtered as duplicate, automated, suspicious, or invalid.
When a refund may be available
We will review requests for:
- Duplicate or incorrect charges.
- A confirmed payment where a technical failure materially prevented delivery of the paid placement.
- Unauthorized or fraudulent payments, subject to provider investigation.
- A refund, cancellation, or other remedy required by applicable law or the payment provider.
These exceptions do not create a guarantee that every request will be approved. Dodo Payments or another Merchant of Record may apply its own Buyer Terms and make the final provider-side decision.
How to request help
Email support@opennextai.com with “Refund request” as the subject. Include your order ID, product domain, payer email, amount, payment date, and a short explanation. Never send card numbers, security codes, or bank credentials.
Please contact us promptly, preferably within 14 days. This does not shorten any longer period required by law. We may request information needed to verify the order or issue.
Processing and ranking effects
An approved full or partial refund is sent to the original payment method. Provider and bank processing times vary. A refund or chargeback reduces the effective amount for the applicable weekly ranking and may lower or remove the placement. We retain the original payment record and add a separate, auditable reversing entry.
Pending, failed, cancelled, or expired checkouts do not change ranking. Boosts are one-time purchases and do not renew automatically.
Legal rights
Nothing in this policy limits a mandatory consumer right or remedy that cannot lawfully be excluded. Operator legal and jurisdiction details are TBD before production launch and will be published before real-money public service begins.